Privacy Policy

Who is collecting your data?

Unless otherwise stated, all data collection is conducted by us, Creative United. Creative United is the trading name of Creative Sector Services, a Community Interest Company registered in England and Wales under number 08280539. Registered address: 10 Queen Street Place, London EC4R 1BE.


Our Data Protection Officer is Alexander Tucker, Head of Operations and Finance. If you have any questions about our policy and privacy practices, you can contact us:


e: – use the subject line ‘Privacy Query
t: 020 7759 1111
p: New Wing, Somerset House, Strand, London WC2R 1LA

What information do we collect?

  • Your name
  • Your address
  • Your email address
  • Your telephone number
  • Information about your business or organisation
  • Details of social media or professional networking profiles

Through the course of the programme evaluation, we may also collect sensitive personal information through our Equality and Diversity Monitoring form. This data is collected in a separate repository from your personal data and cannot be connected to your identifiable information.

What is the lawful basis that Creative United has for processing my data?

  • You provide your consent, which we obtain before you provide the information
  • This processing is necessary for entering into or performing a contract you have entered into with us and any obligations which arise under that contract.

How do we collect your data?

This information is collected and stored through SmartSurvey, a UK-based provider of digital survey solutions. For more information please see the SmartSurvey privacy policy.

What do we use your information for?

We use the information to:


  • Assess the suitability of your business for the programme you are applying to
  • Contact you with regard to your application
  • Evaluae of the programme you have applied to and to monitor the performance of the programme against its target KPi’s

Who do we share your information with?

We will share this information with the following project partners:


  • Waltham Forest Council
  • Waltham Forest Business Network
  • Contracted business consultants who provide direct and advice and support to you as a participant of the programme

How do we store your data?

Your data is stored on SmartSurvey and on the Creative United central business server. SmartSurvey is hosted entirely within the UK and European Union. SmartSurvey holds an ISO27001 certification and is fully compliant with the internationally recognised standard for the information security management system (ISMS).

More information on SmartSurveys security protocols can be found here.


Creative United’s business server is also hosted in the UK in a secure data suite. This is backed up by a Network Attached Storage (NAS) drive held in a different location within the same building. There is also a third layer of cloud back up which is hosted in an offsite data centre in the UK.

Physical access to Creative United’s server is protected by 24 hour onsite security and access is only granted to authorised personnel accompanied by a member of the security team at all times. The server rack is protected by key code access held only by authorised personnel within the Creative United team.

Systematic access to data stored on SmartSurvey and Creative United servers is protected by user  password access administrated within the organisation.

How long do we store your data for?

Your data is stored for a period of up to 24 months. This allows Creative United to contact you throughout the months of your participation on the programme for the purposes of administration and customer care. Your data is retained after this period to allow us to contact you for the purposes of further programme evaluation and monitoring.

How do we dispose of your data?

Once the retention period has passed your personal data will be deleted from the SmartSurvey system. Any feedback or statistical information you have provided will be retained but in an anonymous form which cannot be tied back to any personal details. Your personal data will also be removed from the Creative United business servers at the same time.

Any hard copies of your data will be destroyed using a specialist document storage and destruction company.

You may withdraw your consent for us to store and process your data at any time although this may affect your ability to participate in the programme.

Visiting our website

When you visit, we gather information including pages  you accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.


We use a third party server to host our website called StablePoint. Our servers are based in the UK. You can find out more by visiting the Easyspace Privacy Policy Page.


Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our website uses cookies to monitor user behaviour and website performance. We use these tools to track users anonymously and helps us to improve our online services over time. We have some social media tools embedded on our websites and they may place third party cookies on your machine.


If you do not want cookies placed on your computer, you can change your browser settings to disable cookies. You can also clear cookies saved on your computer at any time. If you use more than one device and or browser, you will need to change the settings on all of them.


You should be aware that disabling cookies may mean that some websites do not work properly.


If you would like more information, our cookie policy is available here.


More information about cookies


If you would like to know more about cookies, you may find this resource useful. Although, please note that we are not responsible for information available on this website.

Google Analytics

When you use our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, to find out things such as the number of visitors to various parts of the site, and how people move around it.


You can read more about Google Analytics data security and privacy policy here and can choose to opt out of being tracked by Google Analytics across all websites here.